Propertymark Protected

There is no mandatory regulation of estate or letting agents

Unlike the financial services sector, property agents do not currently have to be qualified. The idea that 'anyone can become a property agent' is not far from the truth but only Propertymark Protected agents offer true protection and peace of mind.

All agents who voluntarily join Propertymark are required to operate in a transparent way, providing services which are subject to independent scrutiny. Any agent who falls below Propertymark’s standards will be subject to disciplinary action.

Propertymark Protection is a consumer protection scheme that provides financial protection, an independent redress scheme, and a code of practice for consumers who use the services of our members.

It ensures that members adhere to high standards of professionalism and ethical behaviour, and gives consumers peace of mind when dealing with Propertymark members. By using a Propertymark member, consumers can be assured that they are dealing with a professional who is committed to providing a high standard of service, and that they have access to a range of protections and recourse in the event that something goes wrong.

1. You are backed by a Client Money Protection (CMP) scheme

Propertymark Protected agencies have to hold client money in a separate client account which is independently inspected every year. In simple terms, CMP is a reimbursement scheme meaning your money is safe should an agent unexpectedly go bust or commit theft.

2. Your agency complies with a nationally recognised Code of Practice

To uphold our high standards, all members are obliged to comply with our Conduct and Membership Rules. Disciplinary hearings are arranged when serious breaches occur; a tribunal will consider the case and impose sanctions on the member if they are found to have breached our rules.

3. Your agency has professional indemnity insurance

This insurance provides cover for legal costs and expenses in claims resulting from negligence or breach of professional duty. It also covers any damages or costs awarded to consumers as a result of negligence.

4. Your agency has all the required registrations 

We confirm our members' registration with the Information Commissioner’s Office (ICO) who uphold information rights in the public's interest, their registration with a Government-approved independent redress scheme, and we also check that our members are registered with HMRC for Anti-Money Laundering supervision.

5. The responsible agent holds a relevant property qualification

Individual Propertymark members are also required to undertake training every year, this helps to ensure they are up to date with best practice and understand legislative changes which regularly alter the playing field. 

Find out more  →

Find your nearest expert

Our members are spread across the UK so our Find an expert search will help you locate your nearest agency.

By using a Propertymark Protected agent you are guaranteed to be consulting with a professional who will give you up-to-date advice and guidance. Don’t suffer through dealing with agents who are inexperienced or in some cases do not adhere to the law.

Find an expert

Find us on Instagram

Our Instagram account is there to give you help and advice whilst navigating the world of buying, selling and renting.

@PropertymarkUK

#lookforpropertymark